Review for Mud Island River Park
What we loved:
Whole experience sucked
What we didn't love:
No help for handicapped when monorail breaks
THIS PLACE WILL NEVER BE ON MY LIST OF PLACES TO GO!!! My daughter and 3 of her friends 1 use a cane, 1 uses a walker and are able to walk short distances went from Springfield Missouri to see Mud Island and experience the Monorail. They parked and paid for their tickets, rode the rail to the Island and were informed that the Monorail "broke and has electrical issues and you all will have to walk back". They asked about wheelchairs for the 2 who could not walk that far. They were informed "there is one wheelchair and you can use it and make multiple trips", it is over a mile one way to the parking. No other options were offered at that time. The staff had an attitude .... so what it is not our fault and not our problem if you have to make multiple trips to get your friends back to the parking...... When they got back to parking and where they purchased their tickets they complained and were given a refund for 1/2 the price of their tickets, "you rode the monorail there and so you have to pay for that" is what they were told. After complaining more about the wheelchair and issues with the handicapped they were finally offered the option of driving on the "employee only" path to pick up their other friend. Not a way to run anything! NEVER VISIT IF YOU ARE HANDICAPPED, The staff has an attitude already and if they are asked to go out of their way to do their job helping handicapped you are in trouble, because they really wont unless you complain a lot to them and then they really do not want to help but will begrudgingly!!!Not Acceptable?