Sherman Oaks Castle Park

Babies

Toddlers & Pre-K

School-Age Kids

Pre-Teens & Teens

What we loved:
Nothing

What we didn't love:
Everything

Awful place! I am not spending a single cent of my money there ever again! The staff at the arcade was unbelievably unprofessional, rude and just plain awful. My child attended a birthday party for a friend that was held there and wanted to play at the arcade. I went to the counter to get tokens for the arcade and at a time had $10, they told me that the only way to get tokens was from the machine, which I did. Then on token machine was the price written for 120 tokens for $25 which looked like a good option to me. So I put $20 bill in the machine and it immediately gave me 80 tokens thats what you can get for $20. At which point I went back to the counter and told them that I wanted a $25 option, but the person at counter told me that that was a special and I could only get a special deal at the counter and not at the machine and there was nothing she could do about that. I requested to talk to the manager who told me exactly the same thing. I asked her to show me where it said that I could get a special deal at the counted and she pointed out at a small sing on the machine which I saw before but did not even realized what the special deal it was talking about. I pointed out to the manager that the sing was not clearly written and I did not understand what it meant. She replied that the sing looked clear to her and there was nothing she could do about it. Needless to say how upset I was at that point. I told her that it was not fair and that they should give me what they advertised for, but she said that the only way I could get those 120 tokens for $25 only if I bought them at the counter. She then started leaving and when I tried to talk to her more she just told me that that was it and if wanted to stand by the counter for the rest of the day I could do just that! And then she just walked away! I was so shocked; I never had anyone talk to me like that before. This is beyond outrages. Needless to say that my day was ruined and I was really upset for the rest of the time before the party had ended. Never again I am going to step my foot there, never again I am going to spend a single penny or accept another invitation for the party if its going to be held at that place. Read More

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