Review for Disney's Polynesian Resort

Beautiful but costly

Disney's Polynesian Resort in Walt Disney World

by Lovin_Disney_ June 05, 2010

Babies

Toddlers & Pre-K

Pre-Teens & Teens

What we loved:
Gorgeous landscaping

What we didn't love:
Service, dirty carpets

I was very excited about our stay at a deluxe resort. I thought that the service would be fantastic. The only 2 helpful & smiling people were the guy who unloaded our bags from the car and one of the ladies in the fast food cafe. We checked in early and we were told we would be notified when our room was ready....never happened. All we got was a "sorry about that". Next time we contact the front desk was for the crib and microwave that were not in our room at 11pm that night. The guy who brought them looked like we really bothered him. The 3rd time I called the front desk was about my tickets for the luau. I had forgotten to pick them up at check in. I asked if I had to pick them up at the front desk or if I could get them down at the luau because I was running late. She informed me that I HAD to pick them up at the front desk and that I should have already been in line. When I arrived at the front desk and waited for my turn to be helped I was told that the computer had "just crashed" and that I would need to pick them up after I checked in at the luau. Yeah....they have a whole area to check you in and give you your tickets at the luau. The last night we were there we sat on the beach to watch the fireworks---great view!!!---we were eaten alive by ?sand fleas?. Try bug spray---it was almost worth it : The room was good sized and we had a great view and balcony. We did have a room beside the elevator but it wasnt too bad. The carpet in the hall was nasty the carpet in the room not great especially to have had a crawler. Overall--not worth our money, very disappointed with the service, but very scenic.