Frequently Asked Questions

General
Registering on Disney Family
Special Features on Disney Family
Sharing Information, Blogs, and Comments
Coupons
Software and Plugins



General

What is Disney Family?
Disney Family is a website dedicated to the world of parenting and providing answers, information, and ideas from experts and parents like you. For more about our site, please read our About Us page.

Who writes the articles for Disney Family?
To promote different perspectives of parenting, we culled authors from all over the Web who have written relevant articles or blogs. We also have our own crack team of writers. Some of the writers are parents; some are not.

Can I write an article for Disney Family?
You are welcome to submit an article to Disney Family. If we decide to publish it on the site, we will contact you. We've even created an easy-to-use form for you to submit your work. Please keep in mind that the content must be of your own creation; we do not tolerate copyright infringement.

Registering on Disney Family

What are the benefits of registering on your site?
You'll be a part of our family! With full access to the site and all of its features, you can post comments and share your thoughts -- via your profile page -- with us and others going through the same experiences as you.

I am registered on another Disney-affiliated website. Do I still need to register for Disney Family?
Your registration will be valid for Disney Family, but you do need to choose a Member Name, if you do not already have one. Your Member Name will appear on your profile page and next to any comments you post.

When I register, do I have to create a profile page? What information can I include on my profile?
When you register, a profile page will be created with the Member Name of your choice (provided it's available). Your page can include as much or as little information as you wish.

If this is a "family" site, why must you be 18 or over to register?
This is a website dedicated to parenting, so many issues and concerns addressed are of mature content. For legal reasons, all of our registered members must be at least 18 years of age.

Special Features of Disney Family

What is a "toolbox" and how many are there?
In the upper right-hand corner of almost every page, you'll find a toolbox that performs a narrow search within a specific category -- for example, recipes, schools, entertainment reviews.

What is Family 1,000? How were the websites for Family 1,000 determined?
Family 1,000 is the best of the Web, a database created for you and by you. We took a survey of 20,000 moms to learn which websites they found most helpful. From that information, we compiled our list, checked each site to ensure it was appropriate and useful, and created tags to help you search more specifically.

Sharing Information, Blogs, and Comments

I have a question and don't know who to ask. Is there someone on Disney Family I can write to?
If you were unable to find the answer through one of our various resources -- Family 1,000, search, Disney Family Bloggers -- you can email your question to. support@disneyfamily.com and we will try to find you an answer.

I saw an article that addresses a topic I know a lot about and I feel like important information was left out. How can I let people know what I know?
Want to fill in the information gap? Post a comment on the article. When others read the article, they can read your comment as well. If you'd like to write something more substantive, feel free to use our article submission form.

Can I respond to something that was written on Disney Family?
Yes. We encourage you to rate or comment on any article or blog. Your ratings and comments will appear both on the article and on your profile page. To ensure that Disney Family remains a safe and friendly place, only members can rate or comment.

How were the bloggers for your site chosen?
Our bloggers are a diverse group of writers culled from the Web, chosen for their knowledge of specific issues. Most had already established themselves as bloggers before we found them, while others were notable experts in their specific field.

Is it safe to post a comment on your site? Will my identity be out there for all to see?
Your comment will be available to anyone who visits Disney Family; however, you control your profile and determine how much information is visible to others.

What if I see something insulting or offensive?
On every page you will find a "Not Acceptable" link, which you can click to alert us of questionable content. You can also leave a comment if you think content is inappropriate or email customer service at support@disneyfamily.com.

I want to set up a profile page to communicate with other parents, but I don't want to give out any personal information. Do I have to?
You don't have to give out any information you don't want to. You control your profile and the information on it.

I received misinformation from one of the websites featured. Where can I report this?
You can send feedback to support@disneyfamily.com.

I think one of the websites is inappropriate and should be taken off. Who do I contact about that? You should find a "Not Acceptable" link, which you can click to alert us of questionable content. You can also leave a comment that you think the site is inappropriate or email customer service at support@disneyfamily.com.

Can I submit a recipe?
We love to receive recipes from our members. To submit your recipe, please use our article submission form.

Coupons

I don't have a printer. Can I use your coupons without printing them out?
Some of the coupons we provide are online coupons with coupon codes. Others are print-only; you will need a printer for those.

Can I print out as many as I want?
You may, but remember to read the small print. Some coupons may only be accepted once.

Can I use one of your coupons with another coupon I already have for the same place?
You can certainly try, but some manufacturers have restrictions and you will need to abide by those. Read the information that accompanies each coupon to find out more.

I tried to use one of your coupons but the store/manufacturer didn't recognize it. Why not?
Many stores/manufacturers have limitations and restrictions on their coupons, and many offers are not applicable at certain stores.

Software and Plugins

What is the Macromedia Flash Player, and why do I need it?
The Flash Player is a free plug-in (helper application) manufactured by Macromedia that allows your Web browser to display high-quality, low-bandwidth, interactive animated graphics. Flash animations are used extensively throughout our site, so you must have it installed on your system to use any of our enhanced features.

Where can I download the Flash Player?
You can download the latest version from our Software Center page.

I have already downloaded the Flash Player, but still cannot access the Flash enhanced version of your site.
Make sure you have the latest version of the Flash Player installed on your system. Our site is optimized to use the latest version of the player and may not display properly with older versions. You can download the latest version from our Software Center page. If you have already done this but still cannot access the enhanced features, try closing and relaunching your Web browser to initialize the plug-in. You may also wish to clear your browser cache and delete any Internet cookies from your system before revisiting the site.

Where can I find additional technical support for the Flash Player?
Comprehensive help documents can be found at the Macromedia Flash Player Support Center.

What is Windows Media Player, and why do I need it?
Windows Media Player is a free plug-in (helper application) manufactured by Microsoft that allows your browser to stream FamilyFun archived video content and play digital media.

Where can I download Windows Media Player?
You can download the latest version from our Software Center page.

Where can I find additional technical support for Windows Media Player?
Comprehensive help documents can be found at the Windows Media Support Center.

What is the Acrobat Reader, and why do I need it?
Acrobat Reader is a helper application manufactured by Adobe Systems Incorporated that lets you view and print Portable Document Format (PDF) files. PDF is a file format used widely for viewing and distributing both printed and online documents. PDF preserves page layout, graphics, and typography and supports interactive features like sound, video, and buttons. PDF files are used most commonly on our site to download and print coloring pages and craft templates.

Where can I download the Acrobat Reader?
You can download the latest version from our Software Center page.

I have downloaded one of your maps as a PDF file. Why won't my system open it?
It is possible that your Web browser is not configured properly to display PDF files. Please see the following article from Adobe: PDF pages don't appear in Web browser window.

Where can I find additional technical support?
Comprehensive help documents can be found on the Acrobat Reader support page.

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